Client Coordination Manager
Lead client coordination across InfoSec services, driving operational excellence, team performance, client satisfaction & commercial success across Data Protection, Cyber Essentials and Consultancy.
About US
IMSM (International Management Systems Marketing) is a global force in ISO consultancy - helping organisations not just achieve certification, but transform the way they operate. We partner with businesses across every sector, elevating performance, boosting compliance and unlocking measurable competitive advantage.
Now part of the Axiom GRC division within the WorkNest group and backed by Inflexion, we bring the reach and resources of a worldwide organisation. With teams spanning the UK, Europe, North America, APAC, Africa and Canada - and a growing network of 85 employees and more than 350 expert contractors enables us to deliver high-quality, results-driven ISO consultancy to clients worldwide.
This role sits within WorkNest Secure, our specialist cyber security, information security and data protection division. WorkNest Secure brings together established cyber security brands, including Bulletproof and Pentest People, combining deep expertise across penetration testing, cyber resilience, compliance, data protection and information security.
Our WorkNest Secure teams support organisations with a wide range of services, including penetration testing, Cyber Essentials, ISO consultancy, data protection, DPO support, vulnerability scanning, information security consultancy and wider governance, risk and compliance services.
The Role:
The Client Coordination Manager is responsible for leading the operational delivery and client coordination across our Information Security service lines, including Data Protection, Cyber Essentials, and Information Security Consultancy.
This role ensures the seamless end-to-end delivery of services, effective resource coordination, high levels of client satisfaction, and strong commercial performance. The Client Coordination Manager will oversee the Client Coordination team supporting these functions, driving operational excellence, process improvement, and performance management across the department.
The role requires a strong operational leader with the ability to manage multiple service streams, maintain delivery standards under pressure, and foster a high-performing, customer-focused culture.
What You Will Do:
Operational Delivery & Service Management
Oversee end-to-end delivery of Information Security services across:
Data Protection
Cyber Essentials
Information Security Consultancy
Ensure services are delivered efficiently, on time, and in line with client expectations and contractual obligations.
Monitor service delivery performance, utilisation, and capacity planning.
Collaborate closely with the Head of Information Security Operations to align delivery performance with strategic objectives.
Team Leadership & Management
Line manage Client Coordinators who will work across Data Protection, Cyber Essentials, and Information Security functions.
Conduct regular 1:1s, performance reviews, and annual appraisals.
Support career development and progression planning within the team.
Foster a high-performing, accountable, and collaborative team culture.
Lead regular team meetings and performance check-ins.
Support recruitment, onboarding, and training of new team members.
Commercial & Performance Management
Support budget management by monitoring service delivery costs and resource allocation.
Track and report on key KPIs, including utilisation, revenue delivery, client satisfaction, and operational efficiency.
Ensure effective coordination to support revenue targets within InfoSec service lines.
Provide performance insights and reporting to senior leadership.
Work collaboratively with finance and operations teams to ensure billing accuracy and timely invoicing.
Client Experience & Stakeholder Management
Drive a strong customer-focused culture within the Client Coordination team.
Act as an escalation point for client coordination issues where required.
Ensure consistent communication and service transparency with clients.
Build effective relationships with internal stakeholders, including consultants, service leads, sales, and finance teams.
What You Will Bring:
Proven experience managing service delivery operations within a professional services or consultancy environment
Experience leading and developing coordination or operations teams.
Strong understanding of Information Security services, including Data Protection, Cyber Essentials, or broader InfoSec consultancy.
Demonstrated ability to manage multiple concurrent client engagements.
Strong organisational skills with exceptional attention to detail.
Commercial awareness and experience managing delivery against revenue targets.
Confident in KPI reporting and performance analysis.
Excellent stakeholder management and negotiation skills.
Personal Attributes:
Proactive, solutions-driven mindset.
Strong leadership presence with an approachable and supportive style.
Excellent written and verbal communication skills.
High level of accountability and ownership.
Resilient and able to operate effectively under pressure.
Committed to continuous improvement and professional development.
What We Offer in Return:
25 days annual leave plus birthday leave
Company pension
Subsidised gym membership
Employee benefits platform
Regular team events
Private healthcare (individual cover)
Learning allowance for personal development
Flexible working policy
This role would be particularly well suited to a candidate with a service delivery background or someone with experience in business operations.
- Locations
- Leeds, UK
- Remote status
- Fully Remote
- Employment type
- Full-time
About IMSM
IMSM (International Management Systems Marketing) is a global leader in ISO consultancy, offering high-quality ISO standards and services to organisations of all sizes, across all sectors. Whether large or small, we empower businesses worldwide to unlock their potential through tailored, effective ISO certification services. Our mission is to help companies achieve internationally recognised standards, enhancing their operational efficiency and market competitiveness.
In 2024, IMSM was acquired by Inflexion, becoming part of the Axiom GRC division, which expands our capabilities in the areas of Governance, Risk, and Compliance (GRC). With a presence in North America, Canada, APAC, Europe, and Africa, IMSM operates on a global scale, bringing expertise and innovation to businesses everywhere.